Consumer Rights – Cancellation – Return Conditions
GENERAL
- When you place an order electronically through this website, you are deemed to have accepted the preliminary information form and the distance sales agreement provided to you.
- Buyers are subject to the provisions of the Consumer Protection Law No. 6502, the Distance Sales Regulation (OG:27.11.2014/29188), and other applicable legislation regarding the sale and delivery of the purchased product.
- The shipping/cargo costs for the delivery of the product will be borne by the buyers.
- Each purchased product will be delivered to the person and/or organization indicated by the buyer at the address provided, within a maximum of 30 days. If the product is not delivered within this period, buyers may terminate the agreement.
- The purchased product must be delivered completely, in accordance with the specifications mentioned in the order, and with its warranty certificate and user manual (if available).
- If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days from becoming aware of the situation. After the written notification, the total amount collected must be refunded to the buyer within 14 days.
IF THE PURCHASED PRODUCT'S PRICE IS NOT PAID
If the buyer does not pay for the purchased product or if the payment is canceled in the bank records, the seller's obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARDS
After the product is delivered, if it is determined that the credit card used for the payment was fraudulently used by unauthorized persons and the sale amount is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, with the shipping costs borne by the seller.
DELAYS DUE TO UNFORESEEN CIRCUMSTANCES
If the seller cannot deliver the product on time due to unforeseen and unavoidable circumstances beyond their control, the seller agrees to notify the buyer. The buyer has the right to request the cancellation of the order, the replacement of the product with its equivalent, or the postponement of the delivery until the obstructing circumstances are resolved.
If the order is canceled by the buyer, the amount paid in cash will be refunded within 14 days. If the payment was made via credit card, the amount will be refunded to the relevant bank within 14 days after the order cancellation.
The buyer acknowledges and agrees that the average time for the refunded amount to be reflected in their account by the bank may take 2 to 3 weeks and that the seller cannot be held responsible for potential delays caused by the bank's process.
BUYER'S RESPONSIBILITY TO INSPECT THE PRODUCT
The buyer must inspect the goods/services subject to the contract before taking delivery. If there are any damages, such as crushing, breakage, or torn packaging, the buyer should not accept the delivery from the courier. Accepted goods/services will be considered undamaged and intact. The buyer must carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used and must be returned along with the invoice.
RIGHT OF WITHDRAWAL
The return of products prepared specifically for the buyer's request or explicitly for personal needs and which are not suitable for resale is not possible as per the Regulation.
DEFECTIVE PRODUCT CLAIMS AND RETURNS
If the buyer believes that the product delivered does not meet the quality, size, or general specifications declared and guaranteed on the site, they may submit a defective product claim in writing to the seller. The seller will inspect the product either on-site or via technical images or samples requested from the buyer and will approve or reject the defective product claim in writing.
If the seller agrees to take back the defective product, buyers who are legal entities must provide the return invoice issued by their institution along with the defective product. Returns of defective products invoiced to institutions cannot be processed without a return invoice.